Our Promise
Customer service with a focus on quality, availability, and dependable staff.
locads.us is at the forefront of customer service. We provide support to hundreds of websites and their subscribers and are available to help you 24/7.
Refund Rules
During the first month of your service we offer you the right to cancel your plan and have the full amount refunded back to the credit card used to make the purchase. No hassle.
Contacting Our Office
We offer multiple methods of contact - pick one that suits you best! Make use of our Live Support Chat to connect with our reps right away and find quick solutions. You can also email us at [email protected], or speak with us in person by calling +1-855-955-0272 .
Common Inquiries
Can you help me retrieve my password and username?
We can. Call us at +1-855-955-0272 , email us at [email protected], or use our Live Support Chat link, and we will help you access your login information.
Am I able to cancel my subscription?
Yes, absolutely! If you want to cancel your membership please call us at +1-855-955-0272 , email us at [email protected], or use our online Live Support Chat link.
Why won’t my password and username won’t log me in anymore?
Password and usernames must be entered in the exact same way they were when you registered. They are case sensitive. Check that you have no accidentally enables caps lock and reenter.
Sometimes your computer stores files to it’s browser history called Temporary Internet Files and Cookies. These files can slow down your browser and stop it from responding correctly to the login portal. Delete these by finding your internet browser history, usually though the Tools Settings, and delete them.
If you accessed the login page via an external link, you may have issues signing in. Close out of this page completely and open a new page in your browser to attempt logging in once more.
Is there a way to know for sure if my account has been canceled?
Once you cancel your account, you should receive an email confirming that it was successfully canceled. If you do not receive this email, check your junk/spam folder. If it is not there, give us a call at +1-855-955-0272 or send us an email at [email protected] and we will be happy to assist you.
I’m a trial member so why am I being charged every month?
If you signed up for a trial membership it will automatically become a monthly subscription after the trial period has ended. To avoid this you must cancel within the trial period. Frequently, banks will put a pre-authorization hold on trial membership charges. This hold will be credited back to your account if you cancel within the trial period. For additional info, please contact your bank or credit card company.
My credit card keeps getting declined and I don’t know why?
There could be numerous reasons why the card was declined. Please try another card to place the order. If the card keeps getting declined, call us at +1-855-955-0272 or send us an email at [email protected]. You can always check with your financial institution as well to see if there is a problem with the card.
Why am I being billed every month?
All billing is done on a monthly basis. Memberships are done monthly unless cancelled by the user either by phone at +1-855-955-0272 or via email ([email protected]).